Exceptional Service
We do not just sell hearing aids; we provide quality hearing healthcare. Our highest priority for patients of all ages and hearing abilities is to ensure they feel comfortable and cared for; every patient is greeted warmly, and made to feel welcome from the moment they enter our clinic.
Every staff member at Ultima Hearing Centre is knowledgeable, personable and professional. Our clinic has an experienced, registered hearing professional on site to serve your hearing needs.
We work with a wide variety of hearing aid manufacturers to ensure that our patients choose the best product to meet their needs, as well as rely on our staff for guidance and information to assist them through the decision making process.
Our patients are always encouraged to take the time they need to ask questions, express concerns and ensure they are comfortable with their hearing aid(s) before leaving the clinic.
Ultima Hearing Centre continues to grow because of the trust patients and doctors place in us. It is an honour to serve our patients, and we are grateful for the opportunity to assist members of our local community with their hearing health to enhance the quality of their lives.
Ongoing Hearing Health Care
At Ultima Hearing Centre, our commitment to supporting patients extends far beyond helping them select and test a new hearing aid. Our caring, conscientious staff offer free product demonstrations and a trial period to assist patients as they choose the best hearing aid to fit their needs.
After patients purchase a hearing aid, we continue to support them. We recognize that it takes patients between four to six weeks to fully adjust to wearing a hearing aid. Patients need different amounts of time for their brains to adapt to and process sounds they are not accustomed to hearing. During the adjustment period, patients will have subsequent appointments dedicated to testing how well they are adapting to wearing a hearing aid. The number and frequency of follow up visits depends on the type of hearing aid the patient selects, as well as how long it takes their body and mind to acclimatize to processing new sounds.
In addition to appointments during the adjustment period, Ultima Hearing Centre also sees patients for regular follow up visits, as well as when they need to maintain or repair their hearing aid(s). The team at Ultima Hearing Centre can perform many repairs at the clinic, a convenient option that exemplifies how much we value our patients, and proves that our team is truly committed to providing high quality, long-term hearing health care.
Advances in Hearing Aid Technology
Ultima Hearing Centre offers variety of hearing aid technologies with many different designs of hearing aids to meet our patients’ hearing health, comfort and financial needs.
All staff members receive training as new hearing aid options and technologies become available in an ongoing effort to provide the most current information to our patients, as well as to correctly demonstrate how to use new types of hearing aids. Our clinic takes pride in offering the newest, most advanced technology in the hearing aid industry as soon as it is available.
In the past, hearing aids predominantly used analog technology (amplifying sounds by making sound waves larger and easier to hear). There are two types of analog hearing aids – conventional and programmable. Conventional analog hearing aids can be fine-tuned manually, but are not as flexible or adjustable as programmable analog hearing aids. The programmable version of an analog hearing aid is controlled by a computer, and can be easily modified at the clinic by a staff member.
At Ultima Hearing Centre, our most popular hearing aids use state of the art digital technology. These hearing aids are able to break continuous sound waves into manageable chunks of digital information. Our most powerful digital hearing aids have computer chips that can process sound as fast as 200 million calculations per second; they are able to amplify even the softest sounds of speech while simultaneously minimizing unwanted noises. In comparison to analog hearing aids, digital hearing aids are easier to adjust and more versatile when processing sounds.
Hearing aid manufacturers have a wide range of digital options with basic to very advanced features. We carry a wide selection of digital hearing aids to offer patients flexibility and affordability when selecting the best option to meet their needs.
Objective Hearing Test and Fitting
At Ultima Hearing Centre, we use state-of-the-art equipment to conduct your hearing test, diagnose your hearing condition and provide you with the best hearing aid options. We pride ourselves on only fitting hearing aids after completing a verification via real-ear measurement (REM).
We invested in REM verification equipment because we believe that this process greatly improves the overall experience for our patients. Ultima Hearing Centre is committed to promoting the best possible experience and results for our patients.
We Guarantee the Best Value
The cost of hearing aids depends on the type of hearing aids and features needed to complement your lifestyle. We understand the importance of your investment, and we are fully committed to supporting you as you make a very important decision.
We offer the following methods of payment and funding sources:
- Debit card
- Credit cards (Visa, MasterCard)
- Extended health insurance plans
Financing via PayBright (0% interest rate)
- Assistive Devices Program (ADP)
- Ontario Disability Support Program (ODSP)
- Veterans Affairs Canada (VAC/DVA)
- Workplace Safety and Insurance Board (WSIB)
- Ontario WORKS (OW)
- Health Care – Refugees
- Non-Insured Health Benefits (NIHB)
If a patient finds a hearing aid at a lower price (i.e. the exact hearing aid model, as well as the same program, maintenance, repair and warranty policies) within 30 days of purchasing a product from Ultima Hearing Centre, we will match a written quotation from an authorized hearing clinic that meets all of these requirements.
At Ultima Hearing Centre, we are dedicated to providing patients with a wide variety of hearing aids at the best prices in the Greater Toronto Area.
Above and Beyond Service
We perceive the world around us through five senses – hearing, sight, smell, taste and touch. Hearing plays a large role in the quality of our daily lives; we recognize that choosing a hearing aid (and the right people and environment to make this choice) is a very important decision. To help our patients feel comfortable and supported at Ultima Hearing Centre, we are pleased to offer the following services at no charge:
- A complimentary consultation appointment
- Complimentary hearing tests
- Hearing aid demonstrations from our experienced staff
- A hearing aid trial to help you decide if you have made the best choice for your lifestyle and hearing health requirement
Communicating with Patients in Several Languages
At Ultima Hearing Centre, we understand that it is extremely important for us to be able to connect with and make our patients feel comfortable, especially if they are visiting the clinic to purchase a hearing aid for the first time.
The team at Ultima Hearing Centre will perform hearing tests (and share their findings), as well as present information about different types of hearing aids to patients. It is extremely important to test patients accurately and communicate product information and features clearly to help our patients make the best possible choices.
When selecting our team, we recognize that each member must have very strong verbal communication and interpersonal skills. Another goal for our clinic was to assemble a team able to communicate with patients in several different languages. In addition to English, Ultima Hearing Centre is pleased to serve patients in the following languages:
- Cantonese
Farsi
French
Hakka
Hindi
Mandarin
Punjabi
Urdu
If you require a team member who speaks any of the above languages to be present during your appointment, please let us know at the time of booking to make appropriate arrangements.
We Make Returns and Exchanges Easy
We understand that a great deal of care and consideration goes into selecting and purchasing a hearing aid. However, we recognize that there may be instances when patients need to return or exchange their hearing aid.
To make patients feel supported and comfortable at our clinic at all times, we offer a seamless return and exchange policy.
The standard trial period is 30 days. If you choose to return the hearing aids within this period, we only charge a minor restocking fee which covers the costs of the clinic and the clinician’s time.